Who we are
CareCams Limited, 51 Rookery Drive, Rainford, St. Helens, Merseyside, WA11 8BA
We use third party companies for deliveries, and we cannot be held responsible for late deliveries due to postal strikes, transport strikes and incidents, flood, drought, malicious damage, riot, and civil unrest. For the purposes of this web site, "UK mainland" does not include Northern Ireland, Channel Islands, Isle of Man, or any of the Scottish islands. For deliveries to these areas, please ask for a quotation before ordering.
We require your complete mailing address and your daytime telephone number. We will also request any applicable shipping charges, customs duty and/or service charges that are imposed in clearing your shipment for entry into your country are extra.
If you receive our goods damaged in transit you need to let us know within two days of receiving the goods. We will refund the cost of the goods although shipping, packaging and handling charges are not refundable. To return an item you must call, write or email for a Returns Authorisation. Any item returned to us without our authorisation will be refused. Any item returned should be properly packed, insured and shipped prepaid. All returned items must be in new condition and the customer will be responsible for any subsequent damage incurred. You must return the product at your cost and risk using recorded delivery or some other secure means, to the address at the top of these terms. Proof of purchase must be provided which should be the original receipt.
If you have a complaint about a product or service, please send an email to firstname.lastname@example.org outlining the nature of the complaint. Please remember to quote the customer order number if the complaint is about your order. We will contact you to discuss the complaint and ways to rectify it, with the exception of "consumable" items. We endeavour to respond to all complaints within 7 working days.
All prices are in £ sterling and exclusive of delivery. Price and availability information is subject to change without notice.
Please note, images used on this web site are for guidance only and no responsibility can be accepted for any inaccuracies.
Logos and other services referenced on this website are trademarks or registered trademarks of CareCams Limited unless stated otherwise. All images and videos used on this site are copyrighted and should not be reproduced without permission.